Tuesday, July 28, 2020
Slummer Reading List
Slummer Reading List According to me, it is scientifically proven that brain cell activity slows down during extreme temperatures. For example, it is extremely hot outside right now, therefore my brain is slowing to a steady trot. Look around, Rioters, at all of the summer reading lists that require deep thought, thesauruses, and attention spans of steel. All of that is wonderful, and yes, your mind does need the exercise. But how do muscles work? After you tear them down, they are built back up during the resting period. So lets give our brains a much needed break with some Slacker Summer Reading (or Slummer Reading) thats both fun in the sun (the merciless sun that beats on our uncovered faces) and could possibly build up your brain matter in between your quantum physics studies. After digging deep into my memory banks (and a lot of scrolling through my Kindle), I found some books that were fun, easy reads that both satisfied and whet my appetite. Also, unlike many other summer reading lists (school requirements not included), the Slummer Reading List isnt limited to just what I recommend, or even limited to the books that have come out this year. So feel free to add your Brain Candy picks below. So, in no particular order, other than how I wrote them down and typed them up, here is your Slummer Reading List. 1) How I Paid for College: A Novel of Sex, Theft, Friendship Musical Theate by Marc Acito Welp, I really dont have to explain this one, as its all in the title. Seriously. The main character is a high school boy of ambiguous sexuality who dreams of attending Julliard, sure to be the next big thing on Broadway, with help from his girlfriend (yes, he kisses her and everything), another girl friend (but in the totally platonic sense, when hes not mentioning her boobs), and a jock who may be a Playboy at heart (check out that play on words, huh). Prepared to simply enjoy his final years of high school, our hero is thrown a curve ball when his father refuses to pay for his college. Hijinks, sex, and random musical numbers ensue. Set in the 80s, but relevant even in our digital world, HIPfC is funny like a lazy toe dip in the pool just as your friend yells out Cannonball! 2) Whiplash River by Lou Berney Okay, admittedly the cover of this book leaves much to be desired, but as they say, Never judge a book before youve flipped it over and read the synopsis. This book is what the Slummer Reading List is all about. There are explosions, cute assassins, snarky commentary, and around-the-world travel (admittedly while being chased by several killers, but all of this happens with the Pyramids of Giza as a backdrop, so win). Like HIPfc, the characters in Whiplash River leave an impression, and you find yourself rooting for both the bad and badder guys (Are there any good guys in this book?) Whiplash River is the essay Indiana Jones turned in when the teacher asked the class to write about what they did over the summer. 3) Every Demon Has His Day by Cara Lockwood Take your favorite celebrity gossip magazine (you know you have one), mix in an episode of Supernatural, add a dash of Abbott and Costello, and for fun, lets grab Britney Spears circa 2002 (before K-Fed and all of that craziness), and youd almost have the ingredients that make Every Demon Has His Day a Slummer must-have. The heroine is being haunted by her dead husband, guarded by angels, stalked by demons, and will possibly usher in the apocalypse in her quaint town. But dont let the imminent doom of the antichrist make you think this book is heavy handed or even overly religious. EDHHD is high on laughs (especially the dialogue between the angels), action, and Southern charm. Now class, Im going to interrupt this list to ask you to take out your ereaders. Everyone ready? Follow along as I continue with these Slummer ebooks: 4) Fake Kate by David Wailing Two things I loved about this book: Being an American, the author describes London so well, its like you have an extra Eye (get it) taking you all around the city. Secondly, I like when fiction makes itself available in real life. Like when Im watching a movie at home, Ill pause the DVD whenever theres a newspaper or any type of writing, just to see if the filmmakers put the effort in to use actual copy and not fake Latin words (and oftentimes they do). Wailing goes an extra step by including clickable links to the dating site that Kate uses, as well as the profiles of the men she goes out with, and various websites in the story. Oh, and by the way, Kates missing, so all of these links are clues to finding her whereabouts. On a side note: I once called a number on a missing poster in an indie horror movie that I saw, and lo and behold, it was the phone number of the director, and he and I chatted about the movie. Yes, Im that kind of girl. 5) Who is Audrey Wickersham by Sara Shrieves Speaking of horror, because so far I havent really, Who is Audrey Wickersham (which I downloaded onto my Kindle, but is also available in paperback), is a rather unusual take on your average monster tale. Audrey is a teen girl who falls for a mysterious boy, and said boy may or may not be a vampire. But its Audrey who is far more than she appears to be. Let this serve as a cautionary tale against going into strange shops filled with jars of unspeakable things. Read it, youll see what I mean. 6-13) Triple Shot Of. by Tonia Brown You know what they say about Pringles? How you cant eat just one? If thats true, then the Triple Shot Of series is the Pringles of ebooks. Pick your poison, via Steampunk, Werewolves, Flash Fiction, Zombies, and more. Each ebook is a collection of three engrossing short stories with varying themes that youll probably read in one sitting, so be prepared for a marathon night. Some of the standout stories involve a guy whos facing his phobia of being completely nude, and just when the therapy starts working, zombies happen, and a Southern family dealing with being held hostage by soldiers during the Civil War in a very uncivilized way. 14) Back by Peaches the Writer Most of our Slummer reads have dealt with the supernatural, the outrageous, and the humorous. But what about good, old-fashioned, human-made drama? And by drama, I mean Real Housewives of Atlanta, fanning on the front porch, sipping sweet tea drama. Back involves the complicated love life of a divorcee who is still sleeping with her ex-husband when her seemingly gay professor offers to marry her if she can convince the conservative school board that he is simply effeminate and in love with her. But what happens when real feelings get involved in all of the charades? Well, youll find out, because this, like most of our list, is a quick read that will get you through those long, hot, mind-paralyzing summer nights. So, thats my Slummer Reading List so far. If youve read anything on the list, what did you think? What would you add or recommend?
Friday, May 22, 2020
review Essay - 3677 Words
Chetan Bhagat is one of the celebrity among youths as well as most of the reading community. Almost all of his books are blockbuster besides this; he is a motivational speaker and columnist. He is seen as youth icon than a writer. His other outstanding works are Five point someone :what not to do at IIT(2004), one night @ the call center(2005), the 3 mistakes of my life(2008),2 states: the story of my marriage(2009),revolution2020:love,corruption,ambition(2011) and what young India wants (2012) is his first non-fiction book. Mostly all of his books deal with the common problems faced by the society .He pinpoints the mistake committed by the society and he also suggests the solution for the problems which are residing in the society.â⬠¦show more contentâ⬠¦We can see how Indian brothers are .If there is any problem to their sisters they will do anything for them. This also shows the closeness of their relationship but in and around the world brothers it wonââ¬â¢t be like ou r Indian brothers. Ishaan had a row with a boy who uses to disturb Vidya (Ishaanââ¬â¢s sister).This reveals Ishaanââ¬â¢s brave and daring nature. Now a dayââ¬â¢s the major problem prevailing among youth is no good relationship between youth and their parents. This is not now a dayââ¬â¢s problem, it is in the world for many years but its rate is in up phase. May be this is due to age difference but parents have to know their childrenââ¬â¢s interest and try to help them to improve in their desired field. In Ishaanââ¬â¢s view parents made their children as depressed adults, and not a happy one. Ishaan also have the same problem. His interest is on cricket but his father wants him to be in Indian army. Ishaan follows ââ¬Ëtake it easy policyââ¬â¢. He never ever cares for his fatherââ¬â¢s tongue-lashing. Patel is something different or we can call him out of the world. He sacrifices everything for his ambition. If he wants to do a thing he thinks over if it is u seful to him to achieve his goal, even for small things he thinks over. In simple, he is calculative. In some places the writer uses Govind as his mouth-piece to show his ideas like gossip (which is not so important),Show MoreRelatedBook Review : A Review Of A Book Review1431 Words à |à 6 Pages Book reviews are just that: a review of a book. They can be used for news articles, blogs, or academic journals. A book review is more than just a book report. It can give the reader more of an insight into not just the book, but the author as well. Most authors write of what they know. For example, some authors have backgrounds in law enforcement so they write about cases they know or have worked. Other authors research groups of people, for example the Knights Templar, and write of whatRead MorePeer Review825 Words à |à 4 PagesENGL112 Peer Review Worksheet INSTRUCTIONS: Peer Reviews will be conducted in class discussion forums during Week 7. Be sure to review the Lecture and the Discussion area for additional details and guidance. Please complete the following steps below, returning a separate peer review worksheet for each of the two classmates whose papers you review. This assignment is worth 50 points. * You will receive 10 points for submitting your draft by the required deadline. * You will receive 20 pointsRead MoreTypes Of Peer Review : Review1158 Words à |à 5 PagesTypes of peer review There are different journals which follow different types of peer review, based on the kind of research they publish as well as their journal management style. The single and double-blinded peer reviews are the most commonly adopted by many journals. In the single-blind review, the reviewer is aware of the authorââ¬â¢s identity, but not vice versa. In the double-blind review, both the author and reviewer are not aware of the otherââ¬â¢s identity. In the recent time, some academic journalsRead MoreTried And Tested:. The Impact Of Online Hotel Reviews On1028 Words à |à 5 PagesTried and tested: The impact of online hotel reviews on consumer consideration Presented by Jinyue Wang 1000042488 Catalogue Introduction Literature review Methodology Findings Managerial Implication Supported Example 1 Introduction à · Research Gap Impacts of online reviews Researches on electronic word-of-mouth Relationships between users and contributors of review sites à · Research aim Find out the impact of online reviews to hotelsââ¬â¢ potential consumers. i.e., their purchase decisions à · ResearchRead MoreJudicial Review2674 Words à |à 11 PagesIntroduction The controversy of judicial review which at extreme points, is called judicial activism, is a concept new to India. Judicial review can be defined as the judiciary, in the exercise of its own independence, checking and cross checking the working of the other organs of the government, while trying to uphold the ideal of ââ¬Ëthe rule of lawââ¬â¢. Judicial activism more reformist in character is often confused with judicial review. According to Blackââ¬â¢s Law Dictionary, judicial activismRead MoreEmployee Performance Reviews Essay1296 Words à |à 6 PagesPerformance reviews are designed to both evaluate general performance and measure progress around specific goals. Both negative and positive aspects are incorporated in these reviews as they should serve as a point of reference to both look back in evaluation and ahead in anticipation. Pulling back from daily demands in order to assess and review employee performance allows managers to focus their attention on specific departments and clarify what is high priority to their company. Performance reviews alsoRead MoreOnline Teen Forum Review Essay670 Words à |à 3 Pagesindividuals, presumably teens, asking for book recommendations. Other users or staff members of the site give their opinion on what book would best fit the request that the user has made. Occasionally a user will offer their opinion in the form of a book review, although it is informal and still often takes the form of a recommendation. Perhaps the best example is a post from November of last year concerning The Faults in Our Stars. In the post, the author comments on how much she enjoys the writing ofRead MoreCRITICAL APPRAISAL OF A SYSTEMATIC REVIEW AND NARRATIVE REVIEW3844 Words à |à 13 Pagesï » ¿CRITICAL APPRAISAL OF A SYSTEMATIC REVIEW AND NARRATIVE REVIEW RELATED TO COMPUTERISED PHYSICIAN ORDER ENTRY SYSTEM The author of this paper is a nurse educator working in an Intensive Care Unit (ICU) within the north-west region of England. For the purpose of this paper, the author has chosen a systematic review (SR) and a narrative review (NR) and aims to critically analyse these reviews using the Critical Appraisal Skills Programme (CASP) tool. The CASP tool has been developed by the SolutionsRead MoreWhat Is Peer Review?960 Words à |à 4 PagesThe literature review What is peer review? Peer review is the evaluation of scholarly and academic articles by other researchers or scientists who are expert in the field and qualified enough to perform a reasonably neutral review. It is an indispensable part of the process of the scholarly publication. Most academic journals rely on scholarly peer review, or refereeing, to help editors evaluate the quality of articles submitted to their journals. The review process is a skill, which is learnedRead MoreEssay Literature Review1001 Words à |à 5 PagesLiterature Review The purpose of this research project is for you to create a scholarly piece of graduate-level research and writing, which conforms to APA format. Competency in the APA format is required of all Business graduates of Liberty University, as set forth by policy of both the Graduate Faculty and the administration. You will research and write a literature review on a topic relevant to our course. What is a Literature Review? ââ¬Å"A literature review discusses published information
Saturday, May 9, 2020
The Negative Uses Of Technology In Academic Education ...
It is stated based on the observations of atlantic.comâ⬠The study examined three years of a foundational pharmaceutics course, required for all doctor of pharmacy (Pharm.D.) students attending UNC. In 2011, Mumper taught the course in a standard, PowerPoint-aided lecture format. In 2012 and 2013, he taught it using ââ¬Å"flippedâ⬠methods. Student performance on an identical final exam improved by 2.5 percent between 2011 and 2012ââ¬âresults now in press at Academic Medicineââ¬âand by an additional 2.6 percent in 2013. Overall, student performance on an identical final exam improved between 2011 and 2013 by 5.1 percent. Students also came to prefer the flipped model to the lecture model. While 75 percent of students in 2012 said, before Mumperââ¬â¢sâ⬠¦show more contentâ⬠¦What are the downfalls?â⬠He answered ââ¬Å"I think that technology is often a thing that people tend to look over because of the negatives. Negatives like, getting distracted or cheating. But I think that tech in the classroom is a good idea because it promotes the attention of a student. Like me for example, I hate reading out of a textbook but when I read it online, I tend to not have a problem really. Itââ¬â¢s like when my computer or phone is in front of me, I can get work done faster and better than I would[could] without them.â⬠However, many teachers believe that introducing students to technology is harmful to the classroomsââ¬â¢ environment. They believe that technology encourages laziness, has the potential to be expensive, and that it interferes with studentââ¬â¢s interaction within the classroom as it is easily distracting. In order for technology to be properly used in the classroom, teachers must first seek to involve technology usage within the classroom. This idea comes primarily because the rules of a teacher are seen as ââ¬Å"goldenâ⬠and cannot be trifled with on any occasion as such forcing the student to subm it to the rules. Integrating technology must come as a want from the teacher in order to adequately influence on the student to complete task when utilizing technology. In short, the teacher must first seek to include technology within their lessons and then incorporate restrictions in order to keep their students on taskShow MoreRelatedImpacts of Technology Dependency on the Academic Performance of Usls Students1490 Words à |à 6 PagesCHAPTER 1 INTRODUCTION Technology is a gift of God. After the gift of life it is perhaps the greatest of Gods gifts. It is the mother of civilizations, of arts and of sciences. - Freeman Dyson Technology plays an important role in every sphere of life. It has certainly changed the way we live in different aspects of life and redefined living. Several sectors like medicine, warfare, transportation and navigation, business, economy, and even in education particularly in science and mathematicsRead MoreTechnology And Technology842 Words à |à 4 PagesThe internet and technology usage in classrooms has both a positive and a negative influence upon students. Students have a better opportunity for learning due to the wide variety of apps and the usage of the search engine to help students find more information and learn more. The negative effect that technology has upon students is reflected in their school work and education, also causing students to get addicted and finding the constant need to be texting. In classrooms, students could go on otherRead Moreeffects of having nearby computer shops in Capitol University1417 Words à |à 6 Pagesï » ¿Introduction A computer is a crucial component of the academic success of a student. Whether it is a laptop or a desktop, a computer offers a unique platform to gain the most up-to-date information and to analyze the use of that information for school projects. Additionally, computers help students grow accustomed to writing professional material, like resumes when preparing for the workforce. Technology has developed so much that it is almost crucial to have electronic devicesà particularlyRead MoreImpact Of Globalisation On Higher Education1388 Words à |à 6 PagesGlobalisation is the evolution of society which affect human life, education is one of those, especially in postgraduate degrees which receive the most influence from globalisation. The development in technologies and communication have produced a shift in learning system which affect cultures and national economic growth. Higher education systems has been transformed by globalisation, which is ââ¬Å"the widening, deepening and speeding up of worldwide interconnectednessâ⬠(Held et al., 1999, p.14). WhenRead MoreThe Greatest Communication Revolution Of The Internet For Educational Purposes1567 Words à |à 7 PagesRecent studies have indicated that students nowadays spend a considerable amount of time on the Internet for educational purposes. (Lenhart, Madden Hitlin, 2005) Today, nobody discusses the importance of technology in the actual life; it has become the greatest communication revolution since the invention of printing. Human being uses in their everyday behaviour an immense rage of contributions of technology, it can be refer to the simplest such as mobile phone, clock, books, newspaper that givesRead MoreDistance Education Essay1547 Words à |à 7 PagesDistance education has changed and grown a lot from external studies and correspondence education during the last century. Distance education has become a recognized phenomenon today, thanks to technology which has shortened the physical distances. DEVELOPMENT OF DISTANCE EDUCATION The evolution of Distance education could be divided in four periods. The first period was from 1850 to 1960, this generation used correspondence classes which used radio and instructional television. The secondRead MoreEducational Issue Involving Adolescents . Many People Blame1695 Words à |à 7 Pagesparents first thing if a child is having academic issues. However, although the parents do play a major part, they are not the only reason children may be struggling in school. There are many factors that cause educational issues with adolescents in addition to parental involvement. These factors include: peer relations/bullying, substance abuse, young parenthood, technology use, stereotyping, racial judgements, and socioeconomic status. According to a study conducted by Aprile D. Benner, Alaina ERead MoreThe Explosion Of Technology On The Education Scene1667 Words à |à 7 PagesDefinition of key Terminology/Background The explosion of technology on the education scene in the past few decades has been enormous. Toward the end of 20th century, one of the most frequent suggestions educational leaders made for improving schools was the integration of technology into teaching and learning processes (Henson, 2010, p.63). Mercelle (2000) defined ICT as ââ¬Å"complex and heterogeneous set of good applications and services used for producing, distributing, processing and transformingRead MorePositive And Negative Impact Of Technology Essay805 Words à |à 4 PagesDoes Technology have a positive or negative effective on Americaââ¬â¢s future education system? Livening in todayââ¬â¢s age we see the use of technology everywhere. People are constantly on their phones, looking for the newest update on life. We have heard about the positive and negative impacts of technology in our society. However, how has this affected our schools teaching environment? Studies have shown that technology advancement is the way of the future. Firstly, technology has had a high influenceRead MoreImpact Of Globalization On Higher Education1631 Words à |à 7 Pagesvarying from study to entertainment. This immediate prevalence of globalization plays an increasingly vital role in higher education and creates opportunities for people to continue taking advanced studies (Altbach, 2004). Altbach (2004) points out that it is inevitable that globalization will have some effects on higher education due to the rapid development of economy, technology as well as science. In order to survive and achieve a significant position in the academic field, higher education has begun
Wednesday, May 6, 2020
Chemical element Free Essays
True The half-lives of unstable isotopes vary from milliseconds to billions of years. The combining of atoms is known as nuclear fusion. Multiple choice (271)mints) The man responsible for discovering that the atom is mostly space is: Rutherford false statement concerning matter is: All matter contains mass. We will write a custom essay sample on Chemical element or any similar topic only for you Order Now The true statement concerning the atomic nucleus is: It is made up of electrons only. The element has how many protons? 7 has how many neutrons? 146 Which statement is true? Isotopes of a given element have very similar chemical properties. The atomic number of an atom is equivalent to the number of: protons Rutherford coined the term used for the simplest positive charged particle and called it the: neutron An alpha particle is: an electron Select all that apply. In the vertical columns of the periodic table: All the physical properties are identical. The number of positive charges in the nucleus of an atom is equal to: its atomic number Most of the mass of an atom is made up of: The protons and neutrons Movement of electrons about a central nucleus is a concept by: Boor Periodicity is best defined as: The repeating nature of physical and chemical properties with increasing The last element in any period always has: eight electrons in the outermost energy level The maximum number of electrons in a p sub-level is: 3 The 3 in up represent TTS: the number of electrons Name the element that corresponds to the following electron configuration. 2 , as , up neon 22 61 What does the p mean in Is as the p shell What causes the lines in the spectrum for elements? None of the above What is the maximum number of electrons found in any shell of the known elements? 8 A principal quantum number refers to: The numbered energy levels starting from the nucleus outward 2 2 The electron configuration of En is: Is In the vertical columns of the period ic table, as the atomic numbers increase: The numbers of electrons in the valence shell increase. How to cite Chemical element, Papers
Tuesday, April 28, 2020
Sunsets free essay sample
97 steps from a tiny tattered beach, Frequented by gnats and 70-somethings, The Edge of the World, CT My address has always belonged to the horizon, but sunsets didnââ¬â¢t faze me until my sixteenth summer: the summer we scrawled the bucket-list that scared me. 1. Explore Black Point, by shore. Our neighborhoodââ¬â¢s shoreline boasts three tiny beaches, three miles of wobbly rock and a swamp ââ¬âthis item hardly enthralled me. About as adventuresome as a GPS, I sluggishly accompanied her onto the rocks before sunrise. Somewhere between scooching and sloshing, a salty smile found my face and I realized: the undesirable part of Black Point was closest to the ocean. I paused at the irony and shared it with her. As the sun rose on our adventure, we giggled about the secret we uncovered. The truth that I wouldnââ¬â¢t know had I not conquered the rocks. 2. Adventure began to illuminate my eyes, but they widened under riskââ¬â¢s influence. We will write a custom essay sample on Sunsets or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page We knew Black Pointââ¬â¢s undesirable side: the next list-item involved its most desirable. Crash an Old Black Point party. It was her idea. Old Black Point is the Gatsby of our beach town. Old-Blackersââ¬â¢ expensive beach- parties span summer: the highlight of their social schedule? Kaboom Day. Each Kaboom day Black-Pointers watch, locked outside the white gates of OBP Beach, as fireworks explode above trees. Iââ¬â¢d never seen them reflect into the water. We disappeared under sunhats and slipped into sundresses. Side-by-side, we walked confidently through the white gates. Seconds later we were sprinting, jumping over vacated Louboutins and dodging wine glasses, towards the OBP dock. The first firework boomed above us, but I didnââ¬â¢t hear it. I only saw the light, twinkling from the sky until it fizzled on the waterââ¬â¢s surface. It was magical; the way the midnight-blue glass enveloped each spark. Being there to watch it blurred my vision into watery-eyed disbelief. It was her idea, but our return next summer would be mine. 3. Drop flowers on doorsteps. I came up with this item ââ¬âit was the first that didnââ¬â¢t twist my stomach. We trekked from downtown with two-dozen roses. After an afternoonââ¬â¢s work, I tucked 24 roses, tied to 24 pink-papered messages, into my bike basket. She hid behind a bush and I tiptoed to door one, rose in hand. After knocking and dropping, I ran to join her. An old womanââ¬â¢s face appeared behind the screen, scowling. She jerked her head from side to side, and started turning when our rose caught her eye. As she handled the stem, she softened. She gazed around again, and then retreated. Beneath bush-branches, we high-fived. Becoming an adventurer and harnessing risks had felt like noon-time sunlight beating on my heart. But watching that old womanââ¬â¢s transformation was a sunset ââ¬âI basked in its purpose, marveled at its sureness. The sun is about to set on my life on the horizon. When it does, Iââ¬â¢ll bask in its purpose once again: itââ¬â¢s my time to explore a broader horizon.
Friday, March 20, 2020
Henry The 8th essays
Henry The 8th essays Henry VIII was born on June 28th 1491, in Greenwich Palace, London. He was the second son of Henry VII and Elizabeth of York. Henry VIII came to the throne on the June 24th 1509, after his fathers death. Almost 18 at the time, Henry was interested in sport, dancing and feasting, than he was in governing his country. He left most of his ruling to his advisor, Cardinal Thomas Wosley. Henrys reign was often overshadowed by his six marriages, as he hoped to have a male heir. His greatest achievements include the development of the British navy, and the reformation of Roman Catholic churches, which resulted the creation of Protestant churches. When Henry was eleven, his life was transformed by the death of his elder brother, Arthur. He was now heir to throne. In 1509 Henrys father died, and he succeeded him. Shortly after he came to the throne Henry married his brothers widow, Catherine of Aragon, the daughter of the king of Spain. They had a daughter named Mary, who was born in 1516, and for most of the 24 years their marriage it was quite a happy one. But Henry desperately wanted a son to follow him on the throne believing that a male heir would be a better ruler, and to his mind this was a failure to his reign. He blamed this on Catherine. Although she was pregnant many times only, Princess Mary survived. Henry had affairs with ladies of his court until he fell in love with Anne Boleyn, a woman of strong will and political instincts. Henry decided to divorce Catherine in order to marry Anne. From 1527 Henry was looking for a way out of his marriage, arguing from accordance of the bible that the union with his brothers widow was invalid. Henry sent his Cardinal Wosley to Rome to present the English case before the pope; Cardinal Wosley was unable to secure the Popes permission for the divorce. Henry did not tolerate failure and dismissed the Cardinal, for failing. However, the divorce was politi...
Tuesday, March 3, 2020
The top 12 hottest customer service jobs
The top 12 hottest customer service jobs Now more than ever, customer service jobs are in the spotlight. How many times have you seen a bad interaction between a company and a customer go viral for all the hilariously wrong reasons? Corporate branding is very public now, with social media and scrutiny- and that underscores how important it is for companies to provide good, reputation-enhancing customer service. One of the great things about choosing a career path in customer service is that itââ¬â¢s an industry that is continually growing and changing. Technology and day-to-day duties might change, but as long as there are consumer goods and services, people will always be needed to guide and help those customers. If youââ¬â¢re interested in working in customer service, but arenââ¬â¢t quite sure which branch works best for your skills and experience, weââ¬â¢ve got some of the hottest customer service jobs around now, and what each job entails.Call Center RepresentativesCall center representatives are the first l ine of defense for a classic customer service outlet: a phone number that customers can call for questions or issues. These representatives may work in a physical call center somewhere (think of a bullpen-style room with lots of phone booths) or remotely from the repââ¬â¢s home. And despite the name, these call centers may also task their reps with handling email or online chat apps as well as phones. This is essentially a hub of contact, with representatives working directly with customers to provide help or guidance.ConciergeIt seems like everything is a customized, curated experience these days, meant to deliver goods and experiences according to a customerââ¬â¢s wants or needs. A concierge is the person who puts that personal touch on a customer experience. Concierges can work for any company that offers an individualized experience, but primarily in the hospitality and tourism industry. Concierges work with clients to book trips, suggest activities, help get tickets, make reservations, and arrange transportation. This can be a great role for someone whoââ¬â¢s in the know about the best things to do in town and has a passion for helping make someoneââ¬â¢s vacation or trip more enjoyable. Concierges may work directly with clients (like at a hotel), or may communicate and make arrangements online as a ââ¬Å"virtualâ⬠concierge.Client Relations CoordinatorThese customer service professionals are kind of the closers when it comes to clients. They focus on the client experience and making sure that clients are satisfied with the level of service theyââ¬â¢re receiving. These associates may work with a number of different teams inside and outside the company to ensure that the client is happy. Itââ¬â¢s a more focused role- instead of fielding general queries, these coordinators build and maintain relationships with specific clients.Client Services ManagerRather than specific products or services, client services managers are tasked with ma naging relationships with clients and customers. You may see this kind of job under similar titles, like ââ¬Å"customer success manager,â⬠ââ¬Å"account manager,â⬠or ââ¬Å"relationship manager,â⬠but the duties are pretty much the same- the client services manager works with specific clients to ensure that all of their needs are being met. Client services managers provide next-level customer care.Customer Service RepresentativeCustomer service representatives, sometimes also known as customer care representatives, are responsible for helping customers in every industry (retail hospitality, healthcare, etc.). They may answer questions in person, on the phone, via email, or via chat. They take reports from users or customers, help troubleshoot if necessary, or provide product information. The job may include follow-up investigation or escalation of customer issues to other parts of the company, as well as reaching back out to customers for resolution. Customer servi ce reps may also be responsible for keeping detailed records, processing payments and refunds, generating sales leads, and helping to meet sales goals.Customer Service ManagerThis role is typically the next step up after youââ¬â¢ve worked as a customer service representative. Customer service managers are often responsible for managing teams of customer service representatives, handling queries or complaints that have been escalated, handling financial transactions like refunding customers, and ensuring that the companyââ¬â¢s best practices for customer service are being met. This is a role that requires only stellar customer service skills, but also strong organization and leadership.Member Services SpecialistIf it seems like every store or company seems to have a ââ¬Å"perksâ⬠program or some kind of VIP club for elite customers, thatââ¬â¢s because these programs are a lucrative way to build and create a loyal customer base. Member services specialists are customer service professionals who focus on working with customers who are members of these programs, ensuring that they understand and receive benefits, and meet program requirements. These specialists may also be responsible for recruiting new members, with yearly signup goals.Patient Care CoordinatorPatient care coordinators are found in the healthcare or health technology industries, working for hospitals, clinics, medical and rehabilitation centers, insurance companies, and government agencies. They arrange appointments and services for patients, get approval for procedures or tests, and act as a liaison between the patients and the medical administrators. In addition to customer service skills, this role may also require basic medical training and knowledge.ReceptionistA receptionist is often the first face you see (or the first voice you hear) when interacting with a company. And a good one can make all the difference- someone who answers the phone with a polite, friendly demeanor set s a much better tone than someone who is clearly grouchy or dismissive. Also known as ââ¬Å"front desk associates,â⬠receptionists need to have great communication skills and good interpersonal skills. Receptionists typically receive guests, answer and direct phone calls, give information, manage schedules, and keep logs or records.Social Media Customer Service AssociateSocial media has become a major force in customer service. And while many of these jobs are more of an administrative marketing function, the person behind the Tweets serves an important customer service role as well. Social media is used to present a brand, as well as information for customers. Being the point person behind the social media accounts can also mean fielding real-time customer issues and feedback, as well as helping to resolve things before a minor customer issue develops into a major customer problem.Technical Support RepresentativeModern tech is great. Itââ¬â¢s also imperfect. And when thing s go wrong with your phone/tablet/candy-themed game app, you will surely be reaching out to the company that made it to help fix things. These customer service representatives are specially trained to handle technical queries, or to direct them to other IT groups to fully troubleshoot. These professionals typically have solid technical skills in general, as well as specific experience or training on a particular product, software, system, etc. This is also a job that can be done remotely, depending on the company.Technical Support EngineerTechnical support engineers have both customer service skills and a four-year degree in an area like computer engineering, computer science, information technology, or similar. These professionals provide high-level support for particular products, programs, apps, or technical services to help ensure that your product/service is working as it should. These engineers may also work within a companyââ¬â¢s IT department to fill the customer service role for internal teams or groups as well.If youââ¬â¢re thinking about a career in customer service, there are some baseline skills you should develop as you figure out which customer service job opportunities you want to pursue. Organization and being detail-oriented are great assets, as is a positive and patient ââ¬Å"bedside manner.â⬠While customer service may seem like a solo job (or a duo with you and your phone), teamwork is essential to achieving company service goals. And tech savviness will always come in handy as factors like e-commerce, online customer service, and data collection become priorities for companies.And if youââ¬â¢re starting to think about crafting your customer service resume, weââ¬â¢ve got you covered there too.The bottom line is this: if you have a passion for helping people get the best possible experience from something theyââ¬â¢ve bought, then this can be a great choice. Itââ¬â¢s also a career path that gives you flexible work opt ions, whether youââ¬â¢re looking for a standard desk job, a remote work opportunity, or a graveyard shift.
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